High Performance brands need high performance teams

Our Focus: Happy Customers

Calls Answered within 20 seconds!

0 %

First Time Resolutions!

0 %

Happy Agents!

0 %

Our Servieces

Customer Support

INIPI is an extension of your office and is the front-facing team in your customer support operations. While providing personal and deep customer experiences, our highly-trained agents efficiently handle all incoming support tickets.

Our support teams increase customer retention as well as lower the total cost to serve. We are committed to partnering with your company to help develop and optimize your outstanding customer support operations.

Voice support

Phone support is a vital and a necessary median for effective customer care. Our accent-neutral agents seamlessly and effectively communicate with your customers. We utilize your company’s guidance to answer questions, increase sales, and resolve questions related to your products and services.

Live Chat Support

As the need to communicate with your customers grows with technology, INIPI stays up-to-date with the latest software and tech to interact with your customers in real-time. We’re able to increase sales, resolve concerns, and maintain loyalty to your brand. A good live chat solution will also increase your core KPI’s.

Email Support

A proficient email program is crucial to a successful customer service solution. Our agents are able to provide concise, clear and responsive email support resolving issues quickly and effectively.

Inbound / Outbound Sales

INIPI’ culture is energetic and fun. Our friendly agents are passionate about building and maintaining relationships with your customers. We use proven sales systems and processes to generate real results. Your customer acquisition solutions will go well beyond telemarketing and demonstrate better conversion rates, increased sales and higher profits.

We offer:

Lead generation and live transfer

Contact list building and maintenance

Email and social media campaigns

Customizable sales solutions

Back Office Support

Back office operations directly influence business operations, which is why we believe that all office responsibilities should receive the same level of attention. The trained staff at INIPI is here to lessen your burden and increase your company’s productivity.

Virtual Assistant

Save time each week by delegating tasks. As your virtual assistant we can tackle a variety of administrative responsibilities.

Answering Calls
Managing Calendars and Emails
File Management
. . . And Much More!

Documents Indexing and Archiving

INIPI wants to save your company time by digitizing your physical documents. We have access to software that securely converts your documents into a reliable and transferable digital format. We are moving as an entity to better the environment and reduce the use of paper.

Specialty Services

INIPI offers an array of services that your business needs to run effectively. Our flexible and professional staff can handle a range of tasks including photo retouching, graphic design, social media management, and much more.

Photo Retouching

The visual of your product is a direct representation of your brand. INIPI centers has the technology and skilled associates to provide a great first impression that accurately portrays your brand and ensures a positive customer experience.

Graphic Design

Our in-house graphic design team is available around the clock. Our skilled designers combine creativity, professionalism, and technology to deliver outstanding results…fast!

Social Media Management

Our social media professionals work as brand ambassadors for your company. We can help grow your online presence by monitoring and responding to customers’ assessments of your brand on all social media platforms and chatrooms.

CX Consulting

INIPI specializes in building customized CX strategies that match your company’s goals with your customers’ demands. Whether your company is a start-up or an established brand, INIPI will help develop and optimize your CX strategy to become your company’s greatest strength.

We understand that quality and personal customer interactions are the key to retention and promotion (NPS). Our leadership staff is constantly analyzing and building upon patterns to create a knowledge-base of best practices for your industry. We incorporate this knowledge into the most effective CX strategy for your brand.

Business Process Outsourcing

INIPI or Business Process Outsourcing refers to the outsourcing of one or more IT-intensive business processes to an external supplier, who then owns, administers, and maintains the selected processes based on established and quantifiable performance goals.

In simple words, INIPI is a business technique in which a company hires an outside service provider to handle a critical business function or job. Here, this third party is associated with all the business operations in the company.

Business and Crypto call center

With the rapid development of the crypto companies, they carry the risk of damaging a company’s reputation if it is unprepared to scale its customer service operations to meet increased user demand. Consumers are more likely to depart a business if they have a bad experience, according to the market surveys in customer experience (CX) research. In reality, with better crypto customer support service, most customers are willing to spend more for a similar product to receive the service they desire.

With the emergence of other exchanges and digital currencies to compete with Bitcoin, cryptocurrency investors now have more options than ever to obtain the CX they desire. Cryptocurrency exchanges that want to preserve or gain a competitive advantage in this highly competitive sector should think about working with expert crypto customer support service.

Need of cryptocurrency exchange customer service

Customers discovering and dealing with service difficulties on social media can create company distrust and potentially damage a business’s reputation in fast-growing tech marketplaces. The dangers are much higher for cryptocurrency-related businesses, because many people have substantial quantities of money invested in the market, making customers more sensitive to poor crypto customer service.

Even the most established firms may find it challenging to service rapid expansion mixed with the complicated and 24/7 nature of the cryptocurrency sector. The proper outsourcing partner may help crypto exchanges focus on their core business offering, allowing them to innovate more while maintaining and elevating their brand for long-term success.

Multi-language capabilities

Cryptocurrency has become a worldwide sensation. With clients in nations all over the world, service must be available in different languages to fulfill global demand.

Works with follow-the-sun service model

The crypto customer service that operates around the clock not just for appeasing customers but also helps generate business is undoubtedly the most trusted ones in the business.

Universal agents

Many crypto exchange users are looking for help in a sector that is viewed as both difficult and risky, so having highly skilled and engaged customer care personnel is vital. Professional human engagement can help clients feel more at ease while purchasing, trading, or exchanging cryptocurrencies, which can be a competitive differentiation.

Next-gen technology

The proper partner will be able to supply the right mix of human and technological resources to lower costs, boost efficiencies, and improve the entire customer experience. Omnichannel service delivery, artificial intelligence skills, and advanced analytics are all things to look for.

Blockchain Customer Service

When most people think about offshore assistance, they picture enormous call centers staffed by telemarketers. While traditional outsourcing was formerly thought to be only for larger companies, it has grown in leaps and bounds in recent years, now covering a wide range of services such as technical assistance, software development, graphic design, administration, accounting, and marketing, to mention a few.

The value and application of the underlying technology – the blockchain – is sometimes lost in the midst of the cryptocurrency craze. The two concepts are frequently confused, which distracts from the critical discussions that company decision-makers should have about the role blockchain might play in streamlining their operations, improving customer experience (CX), and driving bottom-line development.

Blockchain will drive the next generation in customer interaction; what better place to strengthen trust and consumer connections than in the contact centre and CX environment? Now is the moment to take action. Companies dealing with blockchain must properly look for experts dealing with Blockchain call center.

Improved staff satisfaction

Simple, repetitive, process-driven, time-consuming tasks are frequently involved in technical assistance, and these are the duties that your local staff dislike doing. Not only that, but outsourcing your technical support gives you access to one of the world’s greatest talent pools at a fraction of the cost. It’s no longer a problem to find qualified employees in your area.

24/7 around the clock support

Another advantage of outsourcing your technical assistance to the experts of Blockchain customer service is having access to support 24 hours a day, 7 days a week with low labor costs. Businesses can hire more people to cover a 24/7 roster if needed, without having to pay overtime hours, thanks to lower labor costs and an abundance of qualified workers.

Improved customer experience

Your customers and clients will receive the best support possible as a result of a better resourcing plan. Customers’ expectations of response times continue to rise in today’s society. You’ll be able to swiftly and efficiently respond to requests by offshore your technical support and having access to a workforce that can work 24/7, resulting in a far more efficient client experience.

Business growth

The local staff of Blockchain call center will be able to take on more work as a result of hiring an offshore technical support team. Relieving your local team of easy, repetitive, process-driven chores frees up time in their calendar, allowing them to focus on duties that have a direct impact on your bottom line, paving the way for future business success.

The INIPI Way

Our Advantage

Quality is INIPI’ highest priority, and our quality assurance teams work everyday to ensure this standard is met. Your customers are thrilled when they speak and chat with agents who are culturally similar, accent neutral, and truly care about solving their issues. Our agents work with cutting-edge technology and best practices from around the globe, and it is simple to scale with us as our pricing model significantly reduces your total cost to serve.

Our Mission and Commitment

We are committed to providing exceptional agents who deliver high-quality customer care and true brand ambassadorship. By applying our native English and professional culture with high-class training, our agents become an essential extension to your team. We at INIPI are dedicated to ensuring complete satisfaction with honesty and transparency.

Free Migration You Say?

Send us a Message!

Feel free to send us a quick message and we’ll be happy to help.

For more information, please contact us dahin.b@ini-pi.com or call (602) 918-3056

Our Location:

281 W 24TH ST STE 133, YUMA, AZ 85364